TERMS AND CONDITIONS

Last Updated: January 2026

Welcome to Patrick Greene Therapy ("Practice," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website and any content, functionality, and services offered.

By using this Website, you agree to comply with these Terms. If you do not agree, you must discontinue use immediately.

1. CHANGES TO TERMS

We may modify these Terms at any time, and changes will be effective upon posting. It is your responsibility to review this page periodically for updates. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

2. PRIVACY POLICY

Your use of this Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data in accordance with HIPAA regulations. By using the Website, you consent to our data practices.

[Privacy Policy Link]

3. NO THERAPIST-CLIENT RELATIONSHIP

Important Notice: Visiting this Website, contacting Patrick Greene Therapy via email or phone, or filling out a contact form does not create a therapist-client relationship. A therapist-client relationship is established only after completion of an initial consultation, mutual agreement to work together, and execution of required intake documentation through our secure client portal (Alma).

The information provided on this Website is for educational and informational purposes only and does not constitute mental health advice, therapy, treatment, or establish a professional relationship.

4. WEBSITE ACCESS & ACCOUNT SECURITY

We reserve the right to withdraw or amend this Website and any services or content provided without notice. We are not liable for any unavailability of the Website.

To access certain features through our client portal (Alma), you may be required to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information.

  • Keep your login credentials confidential.

  • Notify us immediately if you suspect unauthorized access.

We may disable or terminate accounts that violate these Terms.

5. INTELLECTUAL PROPERTY RIGHTS

All content on this Website—including text, images, graphics, videos, and software—is owned by or licensed to Patrick Greene Therapy and protected under copyright, trademark, and other intellectual property laws.

License to Use

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

You may not:

  • Copy, distribute, or reproduce Website content.

  • Modify, reverse engineer, or create derivative works.

  • Use content for commercial purposes without permission.

Violation of this section may result in legal action.

6. ACCEPTABLE USE

By using this Website, you agree not to:

  • Engage in unlawful, fraudulent, or harmful activities.

  • Interfere with Website functionality or security.

  • Attempt to gain unauthorized access to systems or data.

  • Transmit viruses, spam, or other harmful material.

  • Include protected health information (PHI) in contact forms or unsecured communications.

We reserve the right to restrict or terminate access for violations.

7. CONFIDENTIAL COMMUNICATIONS

Email and Website Forms Are Not Secure: Please do not include confidential health information, treatment details, or other sensitive personal information in emails or website contact forms. Email is not a secure form of communication under HIPAA.

For secure messaging regarding your care, please use the Alma client portal. All clinical communications should occur through HIPAA-compliant channels.

8. EMERGENCY SITUATIONS

This Website is not monitored 24/7 and should not be used for emergency situations. If you are experiencing a mental health emergency or crisis, please:

  • Call 911

  • Visit your nearest emergency room

  • Contact the 988 Suicide & Crisis Lifeline (call or text 988)

  • In the Buffalo area, contact Crisis Services at 716-834-3131

9. THIRD-PARTY LINKS & SERVICES

The Website may contain links to third-party websites or services, including mental health resources. We do not endorse or control these external sites and are not responsible for their content or practices. Use third-party links at your own risk.

Our client portal is provided through Alma, a HIPAA-compliant third-party platform. Your use of Alma is subject to their terms of service and privacy policy.

10. DISCLAIMERS & LIMITATION OF LIABILITY

No Guarantees

The Website and its content are provided "as is" without warranties of any kind, including but not limited to:

  • Accuracy, reliability, or completeness of information.

  • Uninterrupted or error-free performance.

  • Fitness for a particular purpose.

  • Specific treatment outcomes or results.

Professional Advice Disclaimer: The content on this Website is not a substitute for professional mental health services, diagnosis, or treatment. Always seek the advice of a qualified mental health provider with any questions you may have regarding a mental health condition.

Limitation of Liability

To the fullest extent permitted by law, Patrick Greene Therapy and Patrick Greene, LMHC are not liable for:

  • Any direct, indirect, or incidental damages.

  • Loss of profits, data, or business opportunities.

  • Any issues caused by third-party services linked to our Website.

  • Damages arising from technical issues, security breaches, or unauthorized access.

Your sole remedy for dissatisfaction is to discontinue use of the Website.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Patrick Greene Therapy, Patrick Greene, LMHC, and any affiliates from any claims, damages, or liabilities arising from your use of the Website or violation of these Terms.

12. TERMINATION OF ACCESS

We may suspend or terminate your access to the Website at our sole discretion, without notice, if we determine a violation of these Terms.

13. ACCESSIBILITY

Patrick Greene Therapy is committed to ensuring digital accessibility for people with disabilities. If you encounter any accessibility barriers or need accommodations to access information on this Website or our services, please contact us at (716) 413-3789 or [email address], and we will work with you to provide the information or services you need in an accessible format.

14. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of New York, United States of America.

Any disputes shall be resolved through binding arbitration in Erie County, New York, and you waive your right to a jury trial or class action.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

Patrick Greene, LMHC
 Patrick Greene Therapy
4043 Maple Rd. Ste 202
Amherst NY 14226
Phone: (716) 606-2320
Email: patrick@patrickgreenetherapy.com

NY License #007072-01


PRIVACY POLICYLAST UPDATED: January, 2026

Patrick Greene Therapy ("Practice," "we," "us," or "our") is committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Website"), interact with our services, or engage with us in any other way.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

IMPORTANT NOTICE: This Privacy Policy covers general website usage. Protected Health Information (PHI) related to therapy services is governed by our separate HIPAA Notice of Privacy Practices, which you will receive during the intake process.

1. INFORMATION WE COLLECT

INFORMATION YOU PROVIDE TO US

When you interact with our Website or services, we may collect the following types of personal information:

  • Name, email address, phone number, mailing address

  • Insurance information for billing purposes

  • Payment information for services (processed securely through Alma, our HIPAA-compliant third-party platform)

  • Account login credentials for our client portal (Alma)

  • Responses to contact forms and consultation requests

  • Clinical information provided during therapy services (governed by HIPAA)

  • Any other information you voluntarily provide

INFORMATION COLLECTED AUTOMATICALLY

When you access the Website, we may automatically collect:

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent, referring/exit pages

  • Cookies & Tracking Technologies: We use minimal cookies and similar technologies to ensure basic Website functionality and improve user experience. (See Section 5 for more details.)

INFORMATION FROM THIRD PARTIES

We may receive limited personal information from:

  • Alma (our practice management and billing platform)

  • Insurance companies for verification and billing purposes

  • Healthcare providers with proper authorization

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, operate, and improve our therapy services and Website

  • Process appointments, billing, and insurance claims

  • Communicate with you regarding appointments, services, and administrative matters

  • Respond to consultation requests and inquiries

  • Comply with legal and regulatory obligations, including HIPAA

  • Maintain security and prevent fraud

  • Improve user experience on our Website

Clinical Information: All clinical information and Protected Health Information (PHI) is used solely for treatment, payment, and healthcare operations as permitted under HIPAA regulations.

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. We maintain strict confidentiality in accordance with HIPAA and professional ethical standards.

WITH BUSINESS ASSOCIATES (HIPAA-COMPLIANT SERVICE PROVIDERS)

We share information only with HIPAA-compliant service providers who have signed Business Associate Agreements (BAAs):

  • Alma: Our practice management, billing, and secure client portal platform

  • Insurance Companies: For verification of benefits and claims processing (with your authorization)

  • Payment Processors: For secure payment processing

These providers are contractually required to protect your information in compliance with HIPAA.

WITH YOUR AUTHORIZATION

We may share your PHI with:

  • Other healthcare providers involved in your care (with your written authorization)

  • Family members or others you designate (with your written authorization)

  • Your insurance company for billing purposes (with your authorization)

LEGAL OBLIGATIONS

We may disclose information if:

  • Required by law, court order, or subpoena

  • Necessary to prevent serious threat to health or safety

  • Required for public health activities

  • Necessary to report abuse, neglect, or domestic violence as mandated by law

  • Required by a licensing or regulatory board

NO MARKETING OR ADVERTISING PARTNERS

We do not share your information with advertising partners, marketing companies, or analytics providers that would compromise your privacy or HIPAA protections.

4. YOUR PRIVACY RIGHTS & CHOICES

HIPAA RIGHTS

As a mental health client, you have specific rights under HIPAA:

  • Right to Access: Request copies of your clinical records

  • Right to Amendment: Request corrections to your records

  • Right to Accounting: Receive a list of certain disclosures of your PHI

  • Right to Request Restrictions: Request limits on how we use/disclose your PHI

  • Right to Confidential Communications: Request we communicate with you in a specific way

To exercise these rights, please contact us directly. You will receive our complete HIPAA Notice of Privacy Practices during intake.

WEBSITE & GENERAL INFORMATION RIGHTS

For non-clinical website information:

  • Opt Out of Communications: Unsubscribe from administrative emails by clicking "Unsubscribe" or contacting us

  • Access Your Information: Request what personal information we have collected

  • Correction: Request corrections to inaccurate information

  • Deletion: Request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, please contact us at (716) 413-3789 or [email address]. Verification may be required.

5. COOKIES & TRACKING TECHNOLOGIES

We use minimal cookies and tracking technologies to:

  • Remember user preferences

  • Ensure basic website functionality

  • Improve website performance

We do NOT use:

  • Third-party advertising cookies

  • Behavioral tracking for marketing purposes

  • Analytics tools that compromise privacy

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality. To learn more, visit: All About Cookies.

6. DATA SECURITY & RETENTION

SECURITY MEASURES

We implement comprehensive security measures to protect your information:

  • HIPAA-compliant encryption for all PHI

  • Secure, password-protected systems

  • Limited access to PHI (only authorized staff)

  • Regular security assessments

  • Business Associate Agreements with all service providers

  • Secure file storage through HIPAA-compliant platforms

RETENTION PERIODS

  • Clinical Records: Retained for 7 years after last date of service (or longer as required by New York State law)

  • Billing Records: Retained as required by law and insurance regulations

  • General Website Information: Retained only as long as necessary for legitimate business purposes

Note: No system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.

7. EMAIL & WEBSITE COMMUNICATIONS

IMPORTANT SECURITY NOTICE:

Email is not secure and should not be used for confidential health information. Please do not include:

  • Treatment details or clinical information

  • Mental health symptoms or diagnoses

  • Medication information

  • Other protected health information

For Secure Communications: Use the Alma client portal for any messages containing health information.

Acceptable Email Use: Scheduling appointments, administrative questions, and general inquiries only.

8. INTERNATIONAL DATA TRANSFERS

Our services are provided within the United States. If you access our Website from outside the U.S., please be aware that your information may be transferred to and stored in the U.S., where privacy laws differ from those in your jurisdiction.

9. CHILDREN'S PRIVACY

Our Website is not intended for children under 13. We do not knowingly collect personal data from children through our Website. Clinical services for minors require parental/guardian consent and are handled in accordance with HIPAA and professional ethical standards.

10. THIRD-PARTY LINKS

Our Website may contain links to mental health resources and third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. NEW YORK STATE PRIVACY RIGHTS

As a New York resident receiving mental health services, you have additional protections under New York Mental Hygiene Law, which provides stringent confidentiality protections for mental health treatment records.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our Website with the "Last Updated" date

  • Providing notice at your next appointment for changes affecting clinical services

Continued use of the Website or services constitutes acceptance of these changes.

13. HIPAA NOTICE OF PRIVACY PRACTICES

This Privacy Policy is supplemented by our HIPAA Notice of Privacy Practices, which provides detailed information about how we use and disclose your Protected Health Information (PHI) in the context of therapy services. You will receive a copy of our HIPAA Notice during your intake process and will be asked to acknowledge receipt.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Patrick Greene, LMHC Patrick Greene Therapy 4043 Maple Rd. Ste 202, Amherst NY 14226 Email: patrick@patrickgreenetherapy.com Phone: (716) 606-2320

For HIPAA-related concerns or to file a complaint:

  • Contact us using the information above

  • File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights

You will not be retaliated against for filing a complaint.